Refund eligibility and processing are determined by the airline. Crystal Travel will facilitate the refund process on your behalf, but the actual refund will come from the airline.

Refund processing times vary depending on the airline and your payment method. Crystal Travel will do our best to expedite the process, but we are dependent on the airlines processing times.

It depends on the fare type you purchased. Basic economy fares are often non-refundable, while flexible fares may offer some refund options. Please check your fare rules for details.

In some cases, Crystal Travel may charge a processing fee for facilitating the refund. This will be clearly communicated to you before we proceed. The airline also may have fees.

Help Center

Refunds

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Help Center

Refunds

How do I get a refund for a canceled flight booked through Crystal Travel?

How long does it take to receive a refund for a canceled flight?

If I cancel my flight voluntarily, will I get a refund?

Are there any fees associated with processing a refund?

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